Frequently Asked Questions
Everything you need to know about our otherworldly fashion collection.
How long does shipping take for my order?
Domestic orders typically arrive within 3-7 business days, while international shipping can take 10-21 business days depending on the destination and customs processing.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain accessories and intimate wear are final sale.
How do I know which size to choose?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with manufacturers who provide fair wages.
Can I track my package after it ships?
Yes, as soon as your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.